Terms and Conditions of Use for the Shakadabra Platform

Last updated: 11 May 2026

These Terms and Conditions of Use (the “Terms” or “T&Cs”) govern access to and use of the Shakadabra platform by Explorers, Providers and B2B2C Partners.

This is a courtesy English translation of the official Italian Terms and Conditions. In case of discrepancies, the Italian version prevails.

1. Preamble and Definitions

1.1 Preamble

These Terms are drafted pursuant to Italian Legislative Decree No. 70 of 9 April 2003 (e-commerce), Italian Legislative Decree No. 206 of 6 September 2005 (Consumer Code), Regulation (EU) 2019/1150 (relations between online platforms and business users) and the remaining applicable Italian and EU law.

Use of the Platform implies full acceptance of these Terms.

1.2 Definitions

For the purposes of these Terms, the following definitions apply.

Shakadabra: Shakadabra S.r.l., with registered office at Via Velasquez 19, Palermo, VAT 07262490829, REA PA-447581, share capital € 11,353.00 fully paid-up, innovative startup
Platform: the website https://shakadabra.com, the portal https://provider.shakadabra.com and the “Shakadabra” mobile app on the Apple App Store and Google Play Store
User: any party accessing or using the Platform
Explorer: an adult natural person registered on the Platform to search, book and review Experiences
Provider: a natural person, sole trader or company publishing and selling Experiences on the Platform
B2B2C Partner: an accommodation facility, restaurant, car rental or other business promoting Shakadabra to its own customers via QR code or referral link
Experience: a tourism service, activity, workshop, tour or event offered by a Provider on the Platform
Booking: purchase of an Experience by an Explorer through the Platform
Voucher: digital document issued to the Explorer confirming the Booking
Marketplace Commission: 20% fee charged by Shakadabra on the value of every Booking, borne by the Provider
B2B2C Referral Commission: share equal to 30% of the Marketplace Commission due to the B2B2C Partner that referred the Explorer, for 24 months from registration, equivalent to 6% of the transaction value, calculated on the 20% Marketplace Commission
Earn from Review Commission: share ranging from 3% to 5% of the transaction value due to the Explorer who authored a video review that generated the booking
Internal Wallet: virtual account within the Platform on which Users’ accrued commissions are recorded
Video Review: video content of maximum 30 seconds uploaded by the Explorer relating to a lived Experience
Stripe: Stripe, Inc. and its group companies, payment gateway used for Bookings
Stripe Connect: Stripe feature used for payouts to Providers
PayPal: PayPal Holdings, Inc. and its group companies, system used for Earn from Review and B2B2C referral commission payouts

2. Subject of the Contract

These Terms govern:

access to and use of the Platform
registration and management of Explorer, Provider and B2B2C Partner accounts
publication, search, booking and enjoyment of Experiences
payment flows and applicable commissions
the Video Review system and the Earn from Review program
the B2B2C referral program
rights and obligations of the parties

Shakadabra acts as operator of a digital marketplace bringing Explorers and Providers into contact. Shakadabra is not a party to the Experience-delivery contract, which is concluded directly between Explorer and Provider.

3. Registration and Account Activation

3.1 Explorer registration

Registration as Explorer occurs via mobile app or website and requires:

full name
valid email address
password meeting the indicated security requirements
acceptance of these Terms and the Privacy Policy

Account activation is subject to email confirmation via verification link.

The Explorer may complete the profile by adding phone number, photo, preferences and linking a PayPal account for the Earn from Review program.

3.2 Provider registration

Registration as Provider occurs exclusively via https://provider.shakadabra.com and requires:

business name or full name
VAT number or tax code
registered office and billing address
SDI recipient code or PEC for electronic invoicing
banking references or Stripe Connect account activation
any qualifying documents required by local law (licenses, authorizations, tour-guide certifications and the like)
acceptance of these Terms and the Privacy Policy

Shakadabra reserves the right to verify data and request additional documents. Account activation is subject to successful verification.

3.3 B2B2C Partner registration

Registration as B2B2C Partner is free and occurs via https://provider.shakadabra.com. The following are required:

business name and type of activity
VAT number or tax code
place of business
contact details
PayPal account for receiving referral commissions
acceptance of these Terms and the Privacy Policy

Once activated, the B2B2C Partner receives:

a unique QR code
a unique referral link
a management dashboard for monitoring its campaigns

3.4 Account security

The User is responsible for safekeeping its credentials and any activity carried out via its account. In case of suspected unauthorized use, the User must immediately notify Shakadabra at [email protected].

4. Minimum Age

Use of the Platform is reserved to persons aged 18 or older. Registration of minors is expressly forbidden.

Shakadabra reserves the right to verify the User’s age at any time and to suspend or cancel non-compliant accounts, pursuant to Art. 8 of the Italian Privacy Code and applicable rules on protection of minors online.

5. How the Marketplace Works

5.1 Role of Shakadabra

Shakadabra operates a “video-first” digital marketplace. Shakadabra:

provides the technological infrastructure for the publication of Experiences
facilitates matching of demand (Explorers) and supply (Providers)
processes payments via Stripe
manages the video review system and commission programs
provides customer support

Shakadabra is not an organizer, intermediary or seller of tour packages under Italian Legislative Decree 79/2011. Shakadabra is not a party to the Experience-delivery contract, which is concluded directly between Explorer and Provider.

5.2 Role of the Provider

The Provider is solely responsible for:

the accurate description of the Experience
the quality of the service rendered
compliance with applicable laws (authorizations, licenses, safety, taxes)
insurance obligations
the contractual relationship with the Explorer

5.3 Role of the Explorer

The Explorer books the Experience by accepting the conditions stated by the Provider in the listing. The Explorer is responsible for:

the accuracy of the data provided
its conduct during the Experience
compliance with the Provider’s instructions
payment of the booked Experience

6. Bookings and Payments

6.1 Booking conclusion

The Booking is concluded upon payment confirmation by the Stripe gateway. Shakadabra sends the Explorer:

a confirmation email
a digital voucher with Experience details, booking code and Provider contacts

6.2 Payment methods

Payments are made through Stripe, a PCI-DSS certified gateway. Major payment instruments are accepted (credit cards, debit cards, digital wallets). Shakadabra does not store card data.

6.3 Price and taxes

The Experience price is the one displayed on the Platform at the time of Booking, inclusive of VAT and any other applicable tax.

6.4 Provider payout

Provider payment occurs via Stripe Connect, net of the 20% Marketplace Commission. Payout times follow Stripe standards (typically 2 to 7 business days depending on country and account type).

7. Consumer Right of Withdrawal

7.1 General principle

An Explorer acting as consumer has the right to withdraw from the contract within 14 days from the Booking date, pursuant to Articles 52 et seq. of Italian Legislative Decree 206/2005 (Consumer Code).

Withdrawal is exercised by sending a notice to [email protected] with Booking details. The refund will be made within 14 days from receipt of the notice, on the same payment instrument used for the Booking.

7.2 Exceptions to the right of withdrawal

Pursuant to Art. 59 lett. n) of the Consumer Code, the right of withdrawal is excluded for service contracts:

relating to leisure activities
for which a specific date or period of execution is provided

Therefore, fixed-date or scheduled Experiences are not subject to the right of withdrawal. This is clearly indicated in the Experience listing at the time of Booking.

8. Cancellations and Refunds

8.1 Provider cancellation policy

Each Experience has a cancellation policy defined by the Provider and indicated in the listing before Booking. Policy options include:

free cancellation within a set deadline
cancellation with penalty
no refund

8.2 Cancellation by the Provider

If the Provider cancels a booked Experience, the Explorer is entitled to a full refund of the amount paid.

8.3 Force majeure

In case of force majeure (extreme weather, health restrictions, public-authority orders and similar) preventing the delivery of the Experience, Provider and Explorer may agree to:

rescheduling to a later date
issuance of a voucher of equal value
full refund

8.4 Dispute management

Disputes between Explorer and Provider must be reported to Shakadabra within 7 days of the Experience date at [email protected]. Shakadabra acts as mediator in good faith and fairness, without substituting itself for the parties’ final decision, save as set out in these Terms.

9. Shakadabra Commissions

9.1 Marketplace Commission (Provider)

Shakadabra applies a Marketplace Commission of 20% of the Experience value. It is automatically withheld at payout via Stripe Connect and shown separately in the Provider’s reports.

9.2 B2B2C Referral Commission (B2B2C Partner)

A B2B2C Partner that refers an Explorer via QR code or referral link earns a commission equal to 30% of the Marketplace Commission actually collected by Shakadabra on every Booking transaction made by the referred Explorer for 24 (twenty-four) months following the Explorer’s registration.

As of the effective date of these Terms, given a 20% Marketplace Commission, the B2B2C Referral Commission corresponds to 6% of the transaction value. Any change to the Marketplace Commission will proportionally apply to the B2B2C Referral Commission, keeping the 30% share unchanged.

The commission applies:

to any Experience booked
in any city or country worldwide
of any category

The commission is borne by Shakadabra (as a share of the Marketplace Commission) and does not affect the price paid by the Explorer or the net payout to the Provider.

9.3 Earn from Review Commission (Explorer Creator)

The Explorer who authored a Video Review that generates a Booking earns a commission on the transaction value, according to the following cumulative tiers based on total video reviews uploaded:

0 to 5 video reviews: 3%
6 to 20 video reviews: 4%
21 or more video reviews: 5%

The commission is borne by Shakadabra and does not affect the price paid by the booking Explorer or the payout to the Provider.

9.4 Payment of Explorer and B2B2C Partner commissions

Earn from Review and B2B2C referral commissions accumulate in the Internal Wallet and are paid out via PayPal under the following conditions:

minimum payout threshold: € 100.00
frequency: monthly, by the 15th of the month following threshold accrual
a valid PayPal account must be linked

9.5 Tax aspects

Commissions earned by Explorers (Earn from Review) and B2B2C Partners (referral) constitute taxable income under Italian tax law. Each recipient is solely responsible for tax and social-security obligations connected to their status (private consumer, self-employed, professional, business) and personal situation.

Shakadabra makes available, where applicable, the accounting documents and certifications required by law.

10. Publication and Management of Video Reviews

10.1 Uploading videos

Explorers may upload Video Reviews (max 30 seconds) of Experiences they actually booked and lived.

Video Reviews enter the Shakadabra public feed (vertical format, video-feed style consumption), subject to automated and human moderation.

10.2 Community guidelines

Video Reviews must comply with the following rules:

authentic content, referring to a genuinely lived Experience
no offensive, discriminatory, violent or sexually explicit content, or content harming personal dignity
no infringement of third-party copyright (music, images, marks)
no unauthorized third-party advertising
respect for the privacy of persons filmed (consent of those concerned)

10.3 Moderation

Shakadabra reserves the right to:

decline publication of Video Reviews violating the guidelines
remove published Video Reviews
suspend or cancel accounts responsible for serious or repeated breaches

If a Video Review is removed, Earn from Review commissions already accrued remain vested but the right to accrue further commissions from that video ceases.

11. Copyright on Video Reviews

11.1 Ownership

11.2 License granted to Shakadabra

By uploading a Video Review, the Explorer grants Shakadabra a license that is:

non-exclusive
royalty-free
worldwide
transferable and sublicensable
for the legal duration of copyright

covering the right to reproduce, distribute, communicate to the public, make available, modify within technically necessary limits (format, trim, automatic subtitles), translate and use the Video Review:

on the Platform
on Shakadabra’s official channels (including social profiles)
in promotional and marketing materials

11.3 Explorer warranties

The Explorer warrants:

to hold all necessary rights in the uploaded content
to have obtained consent from persons filmed, where required by law
that the content does not infringe third-party rights

The Explorer indemnifies Shakadabra against any third-party claim arising from publication of the Video Review.

12. Earn from Review System

12.1 How it works

The Earn from Review system works as follows:

the Explorer uploads a Video Review of a booked and lived Experience
the Video Review enters the public feed
when another Explorer views the video, books the same Experience and completes payment, the authoring Explorer earns the commission
the commission is calculated using the tier corresponding to the total number of Video Reviews uploaded by the Explorer at the time of the generated Booking
the commission is credited to the Internal Wallet

12.2 Permanence of the right

The Earn from Review commission is permanent. The Video Review continues to generate commissions for every new attributable Booking, even years after upload, until:

removal by the author
removal by Shakadabra for guideline breach
cancellation of the authoring Explorer’s account
discontinuation of the Earn from Review service with prior notice

12.3 Tracking and attribution

Attribution of the Booking to the Video Review occurs through technical tracking (video view, click on the Experience, completion of the Booking). Shakadabra applies industry-standard attribution rules (last-click attribution or similar), with details available in the Explorer’s dashboard.

12.4 Payment

Payment occurs via PayPal under the conditions in Section 9.4.

13. B2B2C Referral System

13.1 How it works

The B2B2C referral system works as follows:

the B2B2C Partner registers for free at provider.shakadabra.com
receives a unique QR code and a unique referral link
displays the QR code at its premises (rooms, reception, tables, entrance, vehicles, printed materials) or sends the link to its customers
when an Explorer scans the QR or uses the link and registers with Shakadabra, that Explorer is tracked as referred by the Partner
for 24 (twenty-four) months following registration, every Experience booked and completed by the Explorer in any city or country and of any category generates a referral commission equal to 30% of the Marketplace Commission actually collected by Shakadabra (corresponding, as of the effective date of these Terms, to 6% of the transaction value, calculated on the 20% Marketplace Commission), credited to the Partner

13.2 Tracking

Tracking is based on unique identifiers associated with the QR code or referral link. The attribution rule is “first touch”: the first Partner generating the Explorer’s registration retains attribution for the entire 24-month period.

13.3 Termination

The right to the referral commission ceases:

at the end of the 24 months
upon cancellation of the Partner’s account
upon serious breach of the Partner’s obligations
upon cancellation of the Explorer’s account

13.4 Payment

Payment occurs via PayPal under the conditions in Section 9.4.

14. Provider Obligations

The Provider undertakes to:

publish Experiences consistent with what is actually delivered
provide accurate descriptions, authentic photos, correct prices and updated calendars
deliver the service with the diligence required by professional activity
comply with applicable laws (administrative authorizations, licenses, safety, taxes, consumer protection)
maintain insurance coverage adequate to the type of Experience delivered
issue tax documents (receipt, invoice) to the Explorer where required by law
manage communications with Explorers properly, including in case of cancellations or changes
not solicit Bookings outside the Platform for Experiences listed on the Platform
cooperate with Shakadabra in case of disputes or reports
comply with the GDPR with respect to Explorer personal data received

15. B2B2C Partner Obligations

The B2B2C Partner undertakes to:

display the Shakadabra QR code properly and visibly, without alterations or overlays
not manipulate the referral system (self-referral, fictitious registrations, code swapping)
not use Shakadabra materials in unauthorized contexts or those harmful to the marketplace’s image
not send spam or unsolicited communications using the Shakadabra brand
comply with applicable law (privacy, consumer, advertising)
promptly communicate any changes to its data

In case of breach, Shakadabra may suspend the Partner, void unpaid commission payments and cancel the account, without prejudice to compensation for damages.

16. Prohibited Conduct

All Users are prohibited from:

registering with false or third-party data
creating multiple accounts for manipulation purposes
fraud, manipulation of the commission system, fictitious transactions
publishing fake reviews or reviews not based on real experiences
publishing illegal, offensive, discriminatory, violent, sexually explicit content, or content harmful to third-party rights
infringing copyright or trademarks
using the Platform for unfair competition or to copy data and content
using unauthorized automated software (bots, scrapers, crawlers)
activities compromising the security or integrity of the Platform
bypassing security, authentication or payment systems

In case of breach, Shakadabra may suspend or cancel the account, report to authorities and seek compensation for damages.

17. Shakadabra Liability

17.1 Limits of liability

Shakadabra is not liable for:

quality, safety, legality, conformity to descriptions or actual availability of Experiences published by Providers
the conduct of Providers, Explorers or B2B2C Partners
damages suffered by Explorers during Experience delivery, save for willful misconduct or gross negligence attributable to Shakadabra
Provider non-compliance with tax, insurance or regulatory obligations
content published by Users (Video Reviews, reviews, comments)

17.2 Force majeure

Shakadabra is not liable for failures due to force majeure (natural events, public-authority orders, network malfunctions, particularly serious cyberattacks, strikes and similar).

17.3 Service continuity

Shakadabra adopts reasonable measures to ensure Platform availability but does not guarantee 24/7 service continuity. Scheduled maintenance windows may apply, communicated in advance where possible.

17.4 Quantitative limit

Save for willful misconduct or gross negligence, Shakadabra’s liability towards each User shall not exceed the total Marketplace Commissions actually collected by Shakadabra in connection with that User’s relationships in the 12 months preceding the event.

18. Dispute Resolution and ODR

18.1 Complaints

Users may submit complaints to Shakadabra by writing to [email protected]. Shakadabra undertakes to respond within 15 business days.

18.2 Mediation

For disputes with consumers, the alternative dispute resolution tools provided by the Italian Consumer Code apply.

18.3 ODR Platform

Pursuant to Article 14 of Regulation (EU) 524/2013, Shakadabra informs that the European Commission has made available the online dispute resolution (ODR) platform, accessible at:

https://ec.europa.eu/consumers/odr

Consumer Users may use the ODR platform for out-of-court resolution of disputes regarding contracts concluded online.

19. Jurisdiction

19.1 Disputes with consumers

For disputes between Shakadabra and an Explorer acting as consumer, exclusive jurisdiction lies with the court of the consumer’s residence or domicile, pursuant to Art. 66-bis of the Italian Consumer Code.

19.2 Disputes with Providers and B2B2C Partners

For disputes between Shakadabra and Providers or B2B2C Partners, and generally for commercial disputes, exclusive jurisdiction lies with the Court of Palermo.

20. Governing Law

These Terms are governed by Italian law. Mandatory consumer-protection provisions of the law of the consumer Explorer’s country of residence remain unaffected, pursuant to Regulation (EC) 593/2008 (Rome I).

21. Changes to the Terms

21.1 Right to amend

Shakadabra reserves the right to amend these Terms at any time, including for:

regulatory updates
business-model evolution
introduction of new features
updates to commissions or economic conditions

21.2 Notice of changes

Changes will be communicated with at least 30 days’ notice:

by email to the User’s registered address
via in-app notification, where technically available
by publication of the new version on the Platform

21.3 Effects

For business Users (Providers and B2B2C Partners), the notice period is consistent with Regulation (EU) 2019/1150.

Use of the Platform after the effective date of changes constitutes acceptance of the updated Terms. If the User does not accept, the User may stop using the Platform and cancel the account under Section 22.

22. Account Termination

22.1 Termination by the User

The User may request account cancellation at any time:

from the app or portal settings
by email to [email protected]

Cancellation entails:

inability to access the account
removal of personal data under the Privacy Policy criteria, save retention obligations
settlement of accrued commissions, once the minimum threshold is met
removal of published Video Reviews, upon the author’s request

Already perfected obligations remain in force (pending Bookings, issued invoices, warranties and similar).

22.2 Termination by Shakadabra

Shakadabra may suspend or cancel the account in case of:

breach of the Terms
fraudulent or harmful behavior
User non-compliance with legal obligations
reasoned requests by competent authorities

Cancellation is communicated to the User with reasons, except where the law prevents it.

23. Final Provisions

23.1 Communications

Any formal communication to Shakadabra must be sent to:

PEC: [email protected]
Email: [email protected]
Postal address: Shakadabra S.r.l., Via Velasquez 19, Palermo (PA), Italy

Shakadabra communications to the User are sent to the email address recorded in the account.

23.2 Assignment

Shakadabra may assign its contractual position or individual rights and obligations to third parties, including in extraordinary transactions, by giving notice to the User. The User may assign its position only with Shakadabra’s written consent.

23.3 Tolerance

Any tolerance by Shakadabra of User behavior in breach of these Terms does not constitute a waiver of the related rights.

23.4 Severability

Any invalidity or ineffectiveness of a clause shall not entail invalidity of the remaining clauses, which continue to apply.

23.5 Language

These Terms are drafted in Italian. Any translation is provided for convenience only: in case of discrepancies, the Italian version prevails.

23.6 References

These Terms refer to the following main regulatory sources:

Italian Civil Code
Italian Legislative Decree No. 70 of 9 April 2003 (e-commerce)
Italian Legislative Decree No. 206 of 6 September 2005 (Consumer Code)
Regulation (EU) 2016/679 (GDPR) and Italian Legislative Decree 196/2003 (Privacy Code)
Regulation (EU) 2019/1150 (relations between online platforms and business users)
Regulation (EC) 593/2008 (Rome I)
Regulation (EU) 524/2013 (ODR)

23.7 Acceptance

Use of the Platform constitutes full acceptance of these Terms. Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the User declares to have read and specifically approved the clauses on:

limitations of liability (Section 17)
jurisdiction for Providers and B2B2C Partners (Section 19.2)
changes to the Terms (Section 21)
account termination by Shakadabra (Section 22.2)
assignment of the contract (Section 23.2)